Chanuka Botheju

Service Hub: Vendor-Customer Admin Portal
The Service Hub portal connects vendors, customers, and administrators, allowing vendors to market their skills and customers to hire the best services. It provides a centralized platform for managing service interactions, ensuring quality, and streamlining communication between all parties.

Client: Internal Project
Role: UI/UX Designer

The Problem

There was a need for a seamless platform where vendors could showcase their skills and customers could hire trusted services. However, there was no system in place to manage profiles, service listings, and communication efficiently between vendors, customers, and administrators.

The Objectives

After analyzing user pain points and needs, we decided to create a platform where vendors could create profiles, display their services, and be hired by customers. Customers needed an easy way to access high-quality services and interact directly with vendors. The admin side needed an interface to monitor, manage, and regulate platform activities.

Design Process

1. Empathize

We conducted interviews and meetings with potential customers and vendors to understand their pain points and user journey. Based on this research, we identified two key user groups: customers and vendors, each requiring distinct features. We developed personas for each group to guide the design.

When we doing the research we closely move with some of vendor are srilanka and get their idea what about they thinking about this kind of platform, and what the expcet for this platform to market theri business and skills, beacuse we can expect different kind of skillable vendors can join with servce hub. so we need clear mind to how get all vendors to this platform. so we do some data gathering part to make strong concept with details.

when its come to customer we do some conversation with middle level and top level technology minded people how the platoform help to manage and complete there work with right vendor. 

2. Define

From our research, we identified key challenges such as service discovery for customers, skill showcasing for vendors, and the need for a streamlined hiring process. The admin team also needed robust tools to manage profiles, resolve issues, and monitor service quality.

3. Ideate

We used brainstorming techniques like Crazy 8’s to ideate solutions. We focused on:

1. A clear vendor profile system where skills and services can be showcased.
2. A seamless hiring process for customers.
3. A minimal and intuitive dashboard for admins.
4. Easy communication between customers and vendors.
5. Secure and efficient payment handling.

We developed sketches and wireframes and conducted brainstorming sessions with stakeholders to refine ideas. Feedback from the development team helped ensure the technical feasibility of these solutions.